Shipping: Domestic + International
Thank you for your RolPal order! We do our best to deliver an amazing product, but if you have any questions or concerns, please let us know at firstname.lastname@example.org.
• We ship with FedEx to ensure reliable and timely delivery.
•All orders are processed for shipping within 2-3 business days.
• Rush orders are subject to applicable delivery fees.
*Overseas shipping rates and international import duties/tariffs may apply.
For gift orders, please note: delivery may take up to 10-14 days, but can take longer — depending on region, weather delays, or holiday delivery schedules. If there’s major delay in shipment of your order, we’ll contact you via email
We’re convinced you’ll love your RolPal, but if your plans change:
• You may cancel an order at any time prior to shipment for a full refund.
• If your order has shipped but you’d like to cancel it, we will refund your payment as soon as the item is returned (in its original package and condition) and processed in our warehouse.
• If you’re unsatisfied with the item you’ve ordered for any reason, you may return it within 45-days (with original packaging and in satisfactory condition) for a FULL REFUND, including return-shipping Fees.
• Returned product must pass inspection (“Like New Condition”: no scratches, stains, marks, rips, or other notable internal or external damage, eg. gritty bearings).
•If the product is damaged in any way, or you have initiated the return after 45 calendar days have passed, you will not be eligible for a refund.
• Before returning an item, please email us at email@example.com to receive detailed pack & ship instructions. (Please include the name as it appears in the transaction record and the order number.)
•Refunds are processed immediately to the original payment method or issued electronically through Zelle.
• Refunds may be processed through another service by request; a surcharge will be added to cover transaction fees.
• All refund recipients will receive email confirmation to keep for their records.